Terms & Conditions

Bookings are requests, not guarantees

Submitting a booking form on our website, or sending a booking request via WhatsApp or phone, constitutes a request for transport — not a confirmed booking. A booking is only confirmed once we have:

• Acknowledged your request by WhatsApp or phone
• Assigned a driver to your booking, and
• Sent you a confirmation message containing your driver’s details

Until all three steps are complete, we reserve the right to decline a booking request due to unavailability of vehicles, drivers, or any other operational reason. In such cases, we will inform you as early as possible so you can make alternative arrangements.

Accuracy of booking details

You are responsible for providing accurate pickup and drop-off locations, travel date, travel time, passenger count, and contact number. Errors in these details may result in a missed pickup or additional charges. If any detail changes after confirmation, notify us immediately via WhatsApp or phone.

Driver arrival window

Our drivers aim to arrive at or before the agreed pickup time. For airport pickups, we track your flight and adjust arrival accordingly. For all other pickups, please be ready at the agreed location within 10 minutes of the scheduled time. Waiting beyond this window may be subject to a waiting charge at the driver’s discretion, communicated to you at the time.

Quoted fare

The fare quoted to you at the time of booking covers the agreed route under normal conditions. All fares are in Indian Rupees (INR) and are fixed for the agreed pickup and drop-off points unless the itinerary changes after confirmation.

Charges not included in the quoted fare

The following costs are not included in the standard quoted fare unless explicitly confirmed in writing at the time of booking:

• Toll taxes and state entry taxes — highway tolls, inter-state permit fees, or border taxes applicable along the route. These are paid by the passenger at the time they are incurred, or reimbursed to the driver at the end of the journey.
• Parking charges — airport, hotel, or attraction parking fees incurred during the journey.
• Night allowance — for journeys requiring the driver to stay overnight away from Amritsar, a reasonable night allowance applies. This will be communicated to you before the journey commences.
• Route changes — any detour, additional stop, or destination change requested after departure may attract an additional charge agreed verbally between you and the driver.
• Waiting charges — beyond the standard grace period specified under Booking & Confirmation above.

Payment

Payment is typically made in cash to the driver at the end of the journey, unless an alternative arrangement has been agreed with us in advance. We do not currently process card payments through our website.

No-show policy

A no-show occurs when the passenger is not present at the agreed pickup location within 20 minutes of the scheduled pickup time and has not contacted us. In a no-show situation:

• The driver will attempt to contact you by phone at least twice
• If unreachable after 20 minutes, the driver may leave the pickup point
• The full agreed fare may be charged for airport and outstation no-shows, as the vehicle and driver have been reserved specifically for your journey

Cancellation by us

In rare circumstances — such as a vehicle breakdown, driver emergency, or severe weather — we may need to cancel a confirmed booking. In such cases, we will:

• Notify you as early as possible via WhatsApp or phone
• Make every effort to arrange an alternative vehicle or driver
• Issue a full refund of any advance payment if an alternative cannot be arranged

We are not liable for any consequential losses arising from a cancellation made in good faith due to circumstances beyond our control.

Delays beyond our control

Gill Tour & Travels shall not be held liable for delays, missed connections, or any consequential losses arising from:

• Traffic congestion — including accidents, road works, processions, or unexpected traffic build-up on any route
• Road closures — diversions imposed by police, government authorities, VIP movements, or infrastructure events
• Vehicle breakdown — in the event of a mechanical failure, we will make every effort to dispatch a replacement vehicle as quickly as possible, but we cannot guarantee the time taken to do so
• Extreme weather — fog, floods, landslides, heavy snowfall on mountain routes, or any weather event that makes safe travel impossible or illegal
• Acts of God and force majeure — natural disasters, civil unrest, strikes, government-imposed curfews, or any event beyond our reasonable control
• Inaccurate information provided by the passenger — incorrect pickup address, wrong flight number, or any error in the booking details supplied by you

Maximum liability

To the fullest extent permitted by applicable Indian law, our total liability to you in connection with any booking — whether for delay, loss, damage, or any other cause — shall not exceed the total fare paid for that specific journey.

We are not liable under any circumstances for indirect, incidental, or consequential losses including missed flights, missed train connections, lost business opportunities, hotel penalties, or any other knock-on costs arising from a delayed or cancelled journey.

Road accidents and vehicle insurance

All vehicles operated by Gill Tour & Travels, or by our authorised third-party partners, carry the minimum statutory insurance required under the Motor Vehicles Act, 1988 (India). In the event of a road accident, claims are handled through the vehicle’s insurance policy. We strongly recommend that passengers carrying high-value items or travelling for critical events obtain independent travel insurance.